 Services
Provided by Innovative Computer SystemsWithout an extensive technical background, shopping for an Outsourced IT Department can be very confusing and frustrating. Often times, you're provided with endless amounts of information that's difficult to compare with other competitors. That's why we've compiled a list of essential services that we feel every competent IT department should and we include in our Service Level Agreements.
WE ARE YOUR FULL SERVICE IT PROVIDER! |
Most of our competitors are good at the "Monitoring" and "Care" of Network Management, Help Desk, Support, and E-mail protection, but what they don't offer is price protection when you need it most...when things go very wrong and equipment fails. The "Care" is there, but the "Repair" will cost you, and dearly. Innovative Computer Systems's Platinum agreements contain extended warranty protection ("Break Fix") for all covered hardware. Not just connectivity issues to your networked devices, operating system upgrades and various other "Care" procedures are included, Innovative Computer Systems covers everything including replacement parts or equipment, labor, and server down server from equipment manufacturers that the "Care" competition will charge you for. Ask a competitor what happens when a power supply goes down on any of your mission critical servers that are past the manufacturer's warranty period on a Sunday morning. That failure also caused two of your hard drives to fail and your RAID configuration is in jeopardy, and so is your valuable company data. Is there an additional charge to respond on the weekend? Is the power supply and hard drives replacement cost covered? And, when the RAID configuration has issues recovering and the manufacturer needs to be called for assistance, who pays for it? When the issue runs for 16 hours to resolve, what was your out of pocket beyond the "Care" agreement you thought was also a "Repair" agreement? Your cost with Innovative Computer Systems as your IT provider would have been $0.00. You see, it is the "Repair" part that makes us so overly competitive.
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