 CASE
STUDY: Pediatric Practice
The Client: Since their inception more than thirty years ago, this pediatric practice has been committed to providing the finest in pediatric health care. Now in their fourth decade of practice, they have the pleasure of watching former pediatric patients, now parents themselves, bring their children to them.
Their 23 pediatricians are all board-certified and received their education and training from some of the country's most renowned medical schools and pediatric residency programs. Committed to making each visit as pleasant as possible for you and your family, their nurses and receptionists share a passion for caring for children. The facilities are child-friendly and comfortable, and offices are established in six convenient locations throughout their region.
The Challenge: Prior to joining the ICS family, this practice used a managed services IT group that didn’t provide the attention to details required by this growing pediatric practice. Historically, their IT operations were prone to outages and disruptions that were proving to be detrimental to the practice’s revenue. They once had a vision for their IT systems to be resilient, scalable and managed on a full time basis with little tolerance for downtime. They knew the anticipated move to Electronic Health Records (EHR) within their practice would require a new infrastructure to support their current operations efficiently and have the capacity to scale to meet the anticipated increase in the size and volume of reporting requirements over the coming 6-12 month period. They needed to work with a firm that could design, implement and provide timely ongoing support for their IT environment. Innovative Computer Systems’ Solution When they made the move to their new EHR system, they chose to partner with Innovative Computer Systems (ICS). The first step was to upgrade their existing WAN infrastructure from a slower fractional T1 line configuration to a robust broadband solution that provides bandwidth from 8 to 20 times faster speeds at a fraction of the recurring cost of the old bottlenecking bandwidth. Next, a state of the art server environment was put in place at their main location with 6 remote offices connecting over a HIPAA compliant secure VPN. Enterprise class firewalls, web and email filters were also implemented to protect their fragile IT environment from outside intrusion, and email and internet borne virus and spyware threats.
They now have a cutting edge and self sustaining IT infrastructure leveraging ICS’ outsourced IT support. They are remotely monitored and managed on a 24x7 basis. With proactive maintenance and constant monitoring of their systems, ICS’ engineers are able to respond to issues immediately and often times prevent disruption to their users before they occur. They now enjoy a fully managed state of the art IT environment which is maintained for a very reasonable cost. By all accounts the computer systems are stable and the end users are extremely happy. With this new technology foundation they can confidentially continue their expansion with their IT systems serving the practice instead of disrupting it.
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